Terms and Conditions
Please read these Terms and Conditions (“Terms”) carefully before engaging Hexotic Studios (“we”, “us”, “our”) for any services. By commissioning work, paying a deposit, or otherwise engaging our services, you (“Client”, “you”) agree to be bound by these Terms.
Last updated: July 03, 2026
1. About Us
Hexotic Studios is a content agency registered in the United Kingdom.
Business address: Address: 124 City Road London EC1V 2NX United Kingdom
Contact email: hello@hextoic.com
Jurisdiction: England and Wales, United Kingdom
2. Services
We provide content and creative services including, but not limited to:
AI-generated image and visual content
Motion graphics and video production
Performance marketing ad creative
Brand identity and design
Creative consulting and strategy
The specific deliverables, scope, and timeline for each engagement will be agreed upon in writing before work begins, either through a signed proposal, statement of work, or written email confirmation.
3. Engagement and Scope
An engagement is confirmed once the Client has approved the proposed scope of work in writing and paid the required deposit. Any work outside the agreed scope will be treated as additional work and quoted separately before being undertaken.
We reserve the right to decline or terminate any engagement at our discretion, particularly where the requested work conflicts with our values, legal obligations, or capacity.
4. Fees and Payment
4.1 Pricing Structure. Our fees vary depending on the nature of the engagement. We offer project-based flat fees, monthly retainers, hourly rates, and hybrid structures. The applicable fee for each engagement will be set out in the proposal or statement of work.
4.2 Deposit. A non-refundable deposit of 50% of the total project fee is required before any work commences. The remaining balance is payable upon completion and delivery of the agreed work, unless otherwise stated in the proposal.
4.3 Invoicing. Invoices are payable within 14 days of the invoice date.
4.4 Late Payment. While we do not charge interest on overdue invoices as a matter of course, we reserve the right to pause or suspend all work on any engagement where payment is overdue, until the outstanding balance is settled.
4.5 Taxes. All fees are exclusive of VAT and other applicable taxes, which will be added to invoices where required by law.
5. Revisions
Each engagement includes two (2) rounds of revisions on delivered work at no additional cost. Additional revisions beyond this will be quoted and invoiced separately, based on the scope of the requested changes.
Revisions must be requested in writing within a reasonable time from delivery. Requests for changes that fall outside the original agreed scope will be treated as new work.
6. Ownership and Intellectual Property
6.1 Client Ownership. Upon receipt of full payment, the Client owns the final delivered work and may use it freely for their intended commercial purposes.
6.2 Working Files. Ownership of final delivered files does not automatically include source files, working files, or raw AI generation prompts unless expressly stated in the proposal.
6.3 Third-Party Assets. Where work incorporates third-party assets (stock imagery, licensed music, fonts, templates, or similar), the Client is responsible for maintaining any ongoing licenses required for continued use.
7. Portfolio and Promotional Use
We reserve the right to display, reference, and share work produced for the Client in our portfolio, case studies, website, social media accounts, and other promotional materials.
If the Client wishes to restrict this use, they must request a Non-Disclosure Agreement (NDA) or written confidentiality clause before work commences. Once work has been publicly released or delivered, retroactive restrictions on portfolio use will not be honoured.
8. AI-Generated Content Disclaimer
8.1 Nature of AI Output. A significant portion of our work involves AI-generated content. The Client acknowledges and understands the nature of AI-generated media, including its inherent characteristics and limitations.
8.2 Uniqueness. We strive to deliver work that is distinctive and tailored to the Client’s brand. However, because AI models are trained on decentralised datasets and are used simultaneously by users worldwide, we cannot and do not guarantee that any AI-generated output will be entirely unique or free of visual similarity to content produced elsewhere on the internet. The Client accepts this as a known characteristic of AI-generated media.
8.3 Client Responsibility for Use. The Client is solely responsible for the final use, distribution, and publication of any AI-generated content delivered. This includes, but is not limited to, ensuring that the content does not:
Infringe on any third party’s intellectual property, likeness, trademark, or copyright;
Violate any advertising standards, platform policies, or applicable laws in the jurisdictions where it is published;
Misrepresent any person, brand, or entity.
We accept no liability for any consequences arising from the Client’s use, misuse, or misrepresentation of AI-generated content after delivery.
8.4 Prompt and Model Transparency. We are not obligated to disclose the specific AI models, prompts, tools, or workflows used to produce deliverables, and these remain part of our proprietary process.
9. Cancellation and Refunds
9.1 Cancellation by Client. The Client may cancel an engagement at any time by providing written notice. In the event of cancellation:
The deposit paid is non-refundable under any circumstances.
Any additional work completed beyond the deposit at the point of cancellation will be invoiced and payable within 14 days.
9.2 No Refunds on Delivered Work. Once work has been delivered and accepted, no refunds will be issued. Concerns about delivered work will be addressed through the revision process outlined in Section 5.
9.3 Cancellation by Us. In the rare event that we cancel an engagement, we will refund any portion of fees paid for work not yet undertaken. The deposit remains non-refundable except where cancellation is entirely due to our fault.
10. Client Obligations
The Client agrees to:
Provide accurate, complete, and timely information required for us to perform the work;
Respond to requests for feedback, approvals, and materials within reasonable timeframes;
Not use delivered work for any unlawful, defamatory, misleading, or harmful purpose;
Pay all invoices in accordance with these Terms.
Delays caused by the Client (including delayed feedback, missing assets, or unresponsiveness) may result in extended project timelines and are not grounds for refund or discount.
11. Confidentiality
Both parties agree to keep confidential any non-public information shared during the course of the engagement, including business strategies, unreleased campaigns, and proprietary materials. This obligation survives the termination of the engagement.
12. Limitation of Liability
12.1 Liability Cap. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any engagement — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall be limited to the total fees actually paid by the Client to us for the specific engagement giving rise to the claim.
12.2 Excluded Losses. We shall not be liable for any indirect, consequential, incidental, or special losses, including but not limited to loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, or reputational damage, howsoever arising.
12.3 No Guarantee of Results. We deliver creative work to a professional standard, but we do not guarantee any specific commercial, marketing, or performance outcome from the use of our deliverables. Performance of content depends on factors outside our control, including platform algorithms, audience behaviour, ad spend, and market conditions.
12.4 No Waiver of Statutory Rights. Nothing in these Terms limits or excludes any liability that cannot be lawfully limited or excluded under applicable UK law, including liability for death, personal injury caused by negligence, or fraud.
13. Indemnity
The Client agrees to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses arising out of:
The Client’s use, distribution, or publication of delivered work;
Any content, materials, or information supplied by the Client to us;
Any breach by the Client of these Terms or applicable law.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure results from events outside our reasonable control, including but not limited to natural disasters, illness, internet or infrastructure outages, changes in AI platform availability, government action, or industrial disputes.
15. Termination
Either party may terminate an engagement immediately by written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of being notified. Termination does not affect any accrued rights or liabilities, and all clauses intended to survive termination (including Sections 6, 7, 8, 12, 13, and 16) shall remain in effect.
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of engagement will apply to that engagement. Continued use of our services after an update constitutes acceptance of the revised Terms.
18. Contact
For any questions about these Terms, please contact us at:
hello@hextoic.com
